Hotel guests paying huge rates have the right to expect certainly luxury hotel standards, in rooms, in service, in dining, and everything else an excellent hotel offers.
Things Luxury Hotels Must Offer
Intelligent, easy and respectful planning – Booking must not be complicated. In other words, the reservation process must be simple. And this should be applicable whether you book directly with the hotel, through a travel agent, online, or through its association.
Easy and fast check in and check out – Nothing is more frustrating than waiting on a lengthy check in line if you have spent the day just getting to the hotel. Your luggage must not take more than 10 minutes to arrive in your room. Also, it must offer express check out and quickly settle any issues on your bill.
You get the room you want – The room you are assigned to must be the type of room you want. It must accommodate your request about room level or category, physical location in the hotel, a pool, and special room classification.
Excellent features – You are paying for a great room to enjoy different features. These will include a quiet room, original art on the walls, a firm mattress, robes and slippers, a work surface, adequate storage and hangers, high-quality sheets, a clock, and an efficient, quiet cooling and heating system. It needs to have the overall attention to aesthetic detail.
Enlightened service features – Hotel guests must get the feeling that they are valued and known. They need to expect hotel personnel who will greet them with at least a smile at each encounter. Hotel housekeeping must be thorough, quiet and dependable. Maintenance personnel and handymen must appear at your room minutes after you called for their needs to attend to your jammed coffee maker, locked safe, or what ails you. Outdoor workers like gardeners should not interfere with the guest’s enjoyment of the property.
Excellent hotel dining – Luxury hotels will offer guests with at least one excellent place to eat. Even a small hotel must offer its guests a place to eat and another place to drink. Of course, the restaurant and bar must be attractive. Room service is also being offered. Some also include breakfast with the room rate. Oftentimes, these breakfasts are excellent buffets. But there are those that offer complimentary breakfast, including cottony bagels, packaged cereals, and many more.